Statistic Info

According to US e-commerce statistics from Built With, there are more than 3.8 million such sites in the US, while the country’s top three e-commerce technologies are Shopify, Squarespace Commerce, and WooCommerce Checkout. The United Kingdom ranks second with 309,174 such sites, but countries like France (147,595 sites), Germany (184,785 sites), and Russia (164,892 sites) don’t fall behind either.

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More Tech Services Stats

The average company gets 16% of new ACV sales from up-sells and expansions, though companies with revenue between $10MM-$40MM are relying more heavily on up-sell and expansions

High-growth companies generate 60% fewer sales opportunities than low-growth companies

To establish a revenue or lead-commitment based on your funnel metrics and revenue-growth goals, work backward from the gross revenue amount that marketing is responsible for generating (generally around 40%)

The best SaaS companies achieve 5-7% annual revenue churn – equivalent to a loss of $1 out of every $200 each month

Because of the losses in the early days, which get bigger the more successful the company is at acquiring customers, it is much harder for management and investors to figure out whether a SaaS business is financially viable.

As with unit churn, companies with longer contracts (2+ years) tend to report lower annual dollar churn

56% treat “Existing Customer Renewals” as high priority

If you are charging $500 per month, you can afford to spend up to 12x that amount (i.e. $6,000) on acquiring a new customer

Revenue Churn Rate = (RCR) (MRR at beginning of month – MRR at end of month) – MRR in upgrades during month / MRR at beginning of month

In contrast to these, the median annual churn rate for smaller, private SaaS companies with less than $10M in revenue is 20%

More Web & eCommerce Stats

38 percent of visitors will stop engaging with a website if the content or layout is unattractive.

Complexity is your enemy. Any fool can make something complicated. It is hard to make something simple.

Good design is all about making other designers feel like idiots because that idea wasn’t theirs

Everything is designed. Few things are designed well

83% of China’s digital shoppers made an online purchase in the past month

People think that design is styling. Design is not style. It’s not about giving shape to the shell and not giving a damn about the guts. Good design is a renaissance attitude that combines technology, cognitive science, human need, and beauty to produce something that the world didn’t know it was missing.

Good design means never having to say “Click Here.”

A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools

Design is not just what it looks like and feels like. Design is how it works.

Comic Sans is never an acceptable font. Unless you are an 8 year old girl writing a poem about unicorns.