Quote Info

The global technology market includes telecom services, tech outsourcing and hardware maintenance, tech consulting and systems integration services, software, communications equipment, and computer equipment.

Statista

More Tech Services Stats

In 2018, the U.S. imported aerospace products worth about 53.98 billion U.S. dollars.

80% of marketers report that their departments are understaffed, making them feel overloaded

Revenue per employee has been steadily increasing in SAAS companies. It serves as a great longitudinal measuring stick to understand the increasing or decreasing efficiency of the business

53% of marketers say “no” to projects never or just a few times a year, while another 26% simply don’t have the authority to say “no” at all

47% of millennials want to work at diverse companies, according to a recent study.

To generate a single dollar of new customer revenue, Field Sales strategies have an average Customer Acquisition Cost (CAC) of $1.14

There are 9.6 million websites that use e-commerce technologies

How to Reduce Churn

The median Customer Acquisition Cost (CAC) for upsells is just $0.28 per $1, less than a quarter of the $1.18 spent to acquire $1 of revenue from a new customer

If your Net Revenue Churn is high (above 2% per month) it is an indicator that there is something wrong in your business; this will become a major drag on growth

More Growth Strategy Stats

Median annual gross dollar churn was 8%, 7%, 6% and 8% in 2016, 2015, 2014 and 2013

Customer Acquisition Cost (CAC) = sum of all sales & marketing expenses/ number of new customers added

The median startup spends 92% of first year revenue on customer acquisition, taking 11-months to payback their Customer Acquisition Cost

Companies that spend more on sales and marketing (as a % of revenue) generally grew at a faster rate than those that spent less

How to Reduce Churn

Even if a software company is growing at 60% annually, its chances of becoming a multibillion-dollar giant are no better than 50/50

In all SaaS businesses there will likely come a moment where they realize that not all customers are created equal

Smaller SAAS companies reported more frequent use of third-party providers as their primary application delivery method, while the largest companies were more likely to use self-managed servers

SAAS companies invest between 80% and 120% of their revenue in sales and marketing in the first 5 years of their existence

If the numerator of your quick ratio is growing that means your revenue is growing. It’s important to keep increasing revenue to counter any MRR (Monthly Recurring Revenue) that is lost to churn

July 11, 2019 Seminar

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