In 2018, the global tech spending is forecast to amount to 3,212 billion U.S. dollars.

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The global technology market includes telecom services, tech outsourcing and hardware maintenance, tech consulting and systems integration services, software, communications equipment, and computer equipment.

More Tech Services Stats

SAAS companies invest between 80% and 120% of their revenue in sales and marketing in the first 5 years of their existence

Revenue Churn Rate = (RCR) (MRR at beginning of month – MRR at end of month) – MRR in upgrades during month / MRR at beginning of month

SaaS businesses face significant losses in the early years (and often an associated cash flow problem)

Because of the losses in the early days, which get bigger the more successful the company is at acquiring customers, it is much harder for management and investors to figure out whether a SaaS business is financially viable.

Non-renewal rates are higher than gross dollar churn rates and higher for shorter duration contracts

When determining Sales Capacity, “it’s worth noting that some percentage of new sales hires won’t meet expectations, so that should be taken into consideration when setting hiring goals. Typically we have seen failure rates around 25-30% for field sales reps, but this varies by company. The failure rate is lower for inside sales reps. can be counted as half of a productive rep”

Is your SaaS business viable?

55% of SaaS companies rate Customer Retention as the key metric to measure

High-growth companies are 8X more likely to reach $1 billion in revenues than those growing less than 20%.

Achieving a SaaS Quick Ratio of 4 is a good benchmark for young, high-growth companies but the equation changes as those companies reach scale

More Growth Strategy Stats

Between the SMB and Enterprise customer types, the top-quartile performers not only have net-revenue churn that is 14% to 23% percentage less than the average performers but also have net-revenue churn that is negative in an absolute sense

The average company gets 16% of new ACV sales from up-sells and expansions, though companies with revenue between $10MM-$40MM are relying more heavily on up-sell and expansions

Since churn is so important, wouldn’t it be useful if we could predict in advance which customers were most likely to churn?

The average SaaS business generates 16% of its new Annual Contract Value (ACV) from upselling to existing customers

orecasts suggest that global blockchain technology revenues will experience massive growth in the coming years, with the market expected to climb to over 23.3 billion U.S. dollars in size by 2023.

Google only has a 30 percent female workforce

SaaS businesses face significant losses in the early years (and often an associated cash flow problem)

Analysed by contract value, field sales are primarily evident for companies with median deals over $25K. Inside sales strategies are most popular for companies with $1K-$25K median deal sizes

In 2019, spending on IT services is expected to amount to 1,016 billion U.S. dollars worldwide

Getting paid in advance is really smart idea if you can do it without impacting bookings, as it can provide the cash flow that you need to cover your cash problem