Our team created a new offering structure, positioning & messaging for this 10 billion-dollar software company in Indonesia.
We helped this fast-growing SaaS consistently drive down churn rates to increase retention and revenue.
Our team developed new market positioning, identity & website for this logistics SaaS.
We drove hundreds of thousands of downloads for this App & device company out of New York.
Create a go-to-market strategy to convince customers.
We deliver deep insight, game-changing ideas and revolutionary strategies to drive scalable growth.
"Insivia came in, listened well, guided our conversations, and produced a clear strategy that will help us move forward as a company. We're confident that our new brand, product, and marketing strategy will help us generate new business and better service our clients."
SAMANTHA MCCLINTOCK, ROUNDTABLE
Build a foundation to drive conversions.
Smart creative and powerful technology driven by an evidence-based approach to achieve measurable outcomes.
"I have worked with Insivia on two websites in the past three years. In both instances, they started out by listening to our needs and spending time getting to know our business. They met all of their deadlines, provided us with creative and effective solutions, and remained calm through all crises. I can't recommend them highly enough."
TAMI BROWN, CLEVELAND AQUARIUM
Scale customer acquisition with strategic marketing.
Targeted, integrated campaigns and tactics to reach, impress, engage, convince, and convert.
WORD OF MOUTH
"They are experts in their field; customers should trust their process and results will be delivered."JOE LITTLE, LAKETEC
Retain and expand existing customers.
Scale happens when you consistently build on a rock solid foundation.
"Our churn has moved from 15% down to 10%, which is the lowest it has ever been. For us, that’s a savings of about $35,000 per month. Definitely work with Insivia ... because when we’ve made changes based on their recommendations, it has paid off."
DAVID LECKO, DEALMACHINE
Our latest articles & resources.
Insivia Re-launches SaaS Founder Show
For immediate releaseWith the evolution and growing influence of SaaS companies, Insivia moves to spotlight SaaS founders and share their experiences and insights with other leaders, developers and professionals in the industryCLEVELAND, OHIO, October 29, 2020 — In its continued creative and innovative efforts to share its insights and specific expertise with technology, device and
Who's in Charge of Retention?
The Marketing Budgets Report by Econsultancy revealed a bias by companies toward acquisition marketing. This bias comes at the expense of customer retention. What does this statement mean? Many organizations actively place a lot of emphasis and spend more money on customer acquisition programs. Unfortunately, these organizations are not paying equal attention to customer retention
User Retention: Don't Wait Until They're Gone
Churn is a RealityChurn is a reality that all SaaS companies must accept. Every customer you acquire will eventually churn. When and how depends on how your organization handles retention efforts. Churn is a silent killer of the modern-day SaaS business.What is Customer RetentionUser retention is the rate at which your SaaS company can keep
Customer Feedback: Why You Need It
Customer feedback is essential. Organizations that listen to their customers grow faster. Customer feedback is a powerful guide that provides you with critical insights. You can use the feedback to improve your products, revise your service delivery strategy, and optimize customer satisfaction. What is Customer Feedback? Customer feedback is a summary of how your products
Customer Communication for SaaS Retention
The customer is the core of any business. With strong interpersonal skills, you can maintain excellent communication with your clients. Customer communication for SaaS retention is the key to building lasting relationships and combating churn. A happy customer is an advocate for your SaaS business. Happy customers are willing to promote and recommend your business
SaaS Experience Journey Mapping
Journey maps are a standard user experience tool. Journey maps come in different shapes, sizes, and formats. Depending on the context, we can use these tools in a variety of ways.In this article, we shall examine experience journey mapping from different planes. We shall discuss the definition, importance, and possible examples of the subject matter.What
How Gamification Increases SaaS Retention
According to a study by TechValidate, About 30% of companies that use gamification were able to improve registration conversion rates by over 50%.So, how can we use gamification as a strategy to retain more customers?Why Should You Consider Gamification?Gamification is the application of gaming concepts in non-gaming contexts. In gamification, we borrow certain mechanics from
Marketing to the Right Customers Reduces Churn
Defining your target market is one of the most crucial tasks in marketing.This step is the foundation of an effective marketing strategy. From the way you develop your product names to your marketing channels, your target consumer should always be in mind.Target marketing is all about identifying and understanding your niche so that you can
Customer Loyalty Tactics for Software and SaaS Companies
It takes about 11 months on average for a SaaS company to make back the cost of customer acquisition and retention.Therefore, customer loyalty is crucial to the success of the business. Software and SaaS businesses need their customers to find satisfaction in both their software and services.If your company can provide exceptional customer service in