Explore our articles, tools, show and podcast on reducing SaaS Churn Rates.
Tony & Andy talk about tactics and strategies to reduce churn rates.
Churn rate should be a key metric for any company and in particular, SaaS companies. In this article we explore some of the top tactics to improve user retention.
Our team consults, coaches, and improves experiences to constantly decrease churn and systematically increase growth.
Also explore our Data & Analytics solutions.
Retention is key to scaling a SaaS business, but who's job is it to own?
New SaaS companies can be hyper focused on user acquisition, but that means nothing if customers just walk out the back door.
You can't reduce churn without feedback, but not all feedback is created equal.
A dashboard in a software platform is key to engaging users and quickly getting them to important info.
Engaging with your users both through automatic messages and sequences is key to reducing churn.
Journey maps are a standard user experience tool. Journey maps come in different shapes, sizes, and formats
SaaS Retention Podcast
SaaS user retention is the dirty little secret that they don't tell you about and every SaaS & software company fights the good fight.
Your retention numbers will quickly become some of your most important metrics, since your business is like a hot air balloon and you're never gonna soar if there's an invisible leak in the balloon.
Gamifying anything is a psychological way to create engagement and need. Use gamification to reduce churn rates.
Customers are the lifeblood of your company. Without them, you would not be able to survive. That's why it is so important to keep retention high and churn low.
The reality is that products who acquire the wrong customers in the first place will see massive churn.
It takes about 11 months on average for a SaaS company to make back the cost of customer acquisition and retention.
Customer acquisition is expensive. Some companies spend anywhere between 5-25 times more to acquire customers than to maintain the existing ones. Reducing churn should be a top priority for any SaaS manager.
A user support team needs to understand churn and be driving towards retention as a critical metric.
See some of our quick tips on making retention a central part of your business growth.
One of the key tools to leverage in evaluating retention is cohort analysis.
Looking to start with the basics? These SaaS Retention terms can get you kick-started.
One key to SaaS Retention is to create a great experience that increases the physical and emotional expectations of our users.
Looking for ways to provide a great SaaS customer experience? Our show on doing so can get you going.
We all know that you can't fix what you don't measure. Data is key to improving churn rates.
Determining your features and the priority of building functionality is an important part of retention.
A sticky product keeps brining users back for more.
Onboarding is the start to ensuring that you increase user lifetime value.