32% of respondents experienced an annual churn rate of 5% or less, while almost one-?fth had churn exceeding 15%. Survey responses suggest mixed results in controlling churn. While slightly over one-third report a decrease in churn over last year, 30% of respondents saw an increase in churn and the balance 34% saw no signi?cant change. Annualized Revenue Churn Rate 0-5% churn 5-10% churn 10-15% churn
Totango55% of SaaS companies rate Customer Retention as the key metric to measure
There are 9.6 million websites that use e-commerce technologies
70% Say Presentation Skills Are Critical For Career Success
More than 1/2 of SAAS companies increased their spending on customer retention last year