55% of SaaS companies rate Customer Retention as the key metric to measure

SaaS company growth rates are strongly influenced by customer retention and upsell For the third year in a row, the survey indicates that the fastest growing SaaS companies have a significantly better record on churn and upsell, underscoring the critical role of managing revenue from existing customers in the SaaS business model.

CATEGORY
SaaS & Tech Growth Strategy

SOURCE
Totango

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