54% treat upselling and add-on sales as high priority

Totango
Growth StrategyMarket ResearchSales🕑 Reading Time: 0 Minutes

Increased retention and upsell leads to faster growth Companies that are doing a good job of controlling churn and driving new revenue from existing customers are on the whole growing substantially faster than their peers. Companies still place priority on new customer acquisition Despite a shift in the metrics companies are tracking, priority and funding for customer renewals and upsell has not increased. This suggests that despite best intentions to focus on monetizing existing customers, day-to-day business realities make it di?cult for companies to shift priority and funding. SaaS metrics shifting focus toward existing customers This year more companies than ever are looking at metrics on existing customers such as customer lifetime value, revenue per user, product adoption, and customer health.

Decoding the Mindset of FinTech Consumers: Insights for Founders and Marketers to Master the Art of Engagement
B2B SaaS FinTech Market Research Positioning

With technologies such as blockchain, artificial intelligence, and mobile banking, the landscape of the financial industry has been forever altered. These technologies are not just additions to the consumer’s financial toolkit—they’re rapidly becoming the primary resources for a burgeoning digital economy.

🕑 Reading Time: 16 Minutes