Quote Info

The IT services market encompasses the range of services that assist individuals and enterprises in implementing, managing, and operating the wide variety of processes, systems, software, equipment, and peripherals that are used in the modern IT environment. Globally, the broader information technology market reached 3.65 trillion U.S. dollars in 2018, with IT services spending representing more than a quarter of the total market. In terms of IT market growth, services are advancing steadily, second only to enterprise software spending. Year on year, IT services spending is expected to increase at a rate of around 5.5 percent.

Statista

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Women-led companies have historically performed three times better than those with male CEOs

Internet sales strategies are the only sales method to see a decline in CAC, dropping from $0.54 to $0.42 between 2014 and 2015

For a SaaS business of almost any scale, the valuation impact of better retention is in the tens of millions over time

If the numerator of your quick ratio is growing that means your revenue is growing. It’s important to keep increasing revenue to counter any MRR (Monthly Recurring Revenue) that is lost to churn

83% of China’s digital shoppers made an online purchase in the past month

The fastest growing SaaS companies scale their organizations rapidly, growing their teams by an average of 56% each year

In 2020, China is expected to generate 55 billion U.S. dollars in the global medical technology market.

Non-renewal rates are higher than gross dollar churn rates and higher for shorter duration contracts. Source: ForEntrepreneurs

Net-revenue churn improves with larger Average Contract Value (ACV), likely due to more structural churn among SMB customers and higher switching costs associated with larger contracts

Customer’s lifetime value (LTV)= average revenue per user (ARPU) / monthly churn rate

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Customer’s lifetime value (LTV)= average revenue per user (ARPU) / monthly churn rate

The 2015 median revenue growth rate was 44%, while the median projected growth rate for 2016 is 48%

Internet sales strategies are the only sales method to see a decline in CAC, dropping from $0.54 to $0.42 between 2014 and 2015

High-growth companies are 8X more likely to reach $1 billion in revenues than those growing less than 20%.

Since churn is so important, wouldn’t it be useful if we could predict in advance which customers were most likely to churn?

Median annual gross dollar churn was 8%, 7%, 6% and 8% in 2016, 2015, 2014 and 2013

It’s common for startups to grow rapidly, doubling or tripling in size year over year, until they hit $5M in ARR

As of December 2018, there were total 105,000 employees in Lockheed Martin, as compared to 126,000 employees in 2015.

At Facebook, 15 percent of tech roles are staffed by women

As with unit churn, companies with longer contracts (2+ years) tend to report lower annual dollar churn