In 2019, spending on IT services is expected to amount to 1,016 billion U.S. dollars worldwide

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The IT services market encompasses the range of services that assist individuals and enterprises in implementing, managing, and operating the wide variety of processes, systems, software, equipment, and peripherals that are used in the modern IT environment. Globally, the broader information technology market reached 3.65 trillion U.S. dollars in 2018, with IT services spending representing more than a quarter of the total market. In terms of IT market growth, services are advancing steadily, second only to enterprise software spending. Year on year, IT services spending is expected to increase at a rate of around 5.5 percent.

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If your Net Revenue Churn is high (above 2% per month) it is an indicator that there is something wrong in your business; this will become a major drag on growth

Customer Segmentation analysis will help point out which are your most profitable segments

If your Net Revenue Churn is high (above 2% per month) it is an indicator that there is something wrong in your business

SAAS companies invest between 80% and 120% of their revenue in sales and marketing in the first 5 years of their existence

The average company booking professional services revenue on new deals is equivalent to 16% of the first year subscription value. Professional services margins are approximately 22%

As with unit churn, companies with longer contracts (2+ years) tend to report lower annual dollar churn

There are 9.6 million websites that use e-commerce technologies

The very best SaaS businesses have a negative revenue churn rate and will have a Revenue Retention Rate of greater than 100%

55% of SaaS companies rate Customer Retention as the key metric to measure

There are around 3.8 million e-commerce sites in the USA

More Growth Strategy Stats

Revenue Churn Rate = (RCR) (MRR at beginning of month – MRR at end of month) – MRR in upgrades during month / MRR at beginning of month

Improve Your Pricing Schedule And Turn More Profit

Revenue per employee has been steadily increasing in SAAS companies. It serves as a great longitudinal measuring stick to understand the increasing or decreasing efficiency of the business

The best SAAS businesses have a LTV to CAC ratio that is higher than 3, sometimes as high as 7 or 8

in 2016, women-led companies received $1.46 billion in investments from venture capitalists. Male-led companies, on the other hand, received $58.2 billion

It’s essential to have a point of view that puts a stake in the ground and breaks through the clutter.

Growing faster has twice as much impact on share price as improving margins

86% of SaaS businesses treat “New Customer Acquisition” as their highest growth priority, both in terms of executive support and funding available

SAAS companies with >$250K median ACV book nearly 25% of their contracts at 3 years or longer

In 2017, IBM generated 37.8 billion U.S. dollars in global IT services revenue, making it the largest IT services company in the world in terms of net sales