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In 2018, the global traditional outsourcing industry generated 85.6 billion U.S. dollars in revenue. In that same year, the total contract value of the business process outsourcing (BPO) market amounted to 23.6 billion U.S. dollars.

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For SaaS companies valued at over $1billion, the median amount of financing raised is $206million

93% of CMOs who employ Agile practices say their speed to market for ideas, campaigns, and products has improved93% of CMOs who employ Agile practices say their speed to market for ideas, campaigns, and products has improved

In 2017, website sales amounted to approximately 300 billion British pounds.

SaaS, and other recurring revenue businesses are different because the revenue for the service comes over an extended period of time (the customer lifetime)

If you are charging $500 per month, you can afford to spend up to 12x that amount (i.e. $6,000) on acquiring a new customer

High-growth companies offer a return to shareholders 5 times greater than medium-growth companies

At Facebook, 15 percent of tech roles are staffed by women

The very best SAAS business has a negative churn rate and will have a Dollar Retention Rate of greater than 100%

For a SaaS business of almost any scale, the valuation impact of better retention is in the tens of millions over time

Customer Segmentation analysis will help point out which are your most profitable segments

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36% of SaaS businesses managed to reduce their revenue churn over the last 12-months

Since churn is so important, wouldn’t it be useful if we could predict in advance which customers were most likely to churn?

In contrast to these, the median annual churn rate for smaller, private SaaS companies with less than $10M in revenue is 20%

Median annual gross dollar churn was 8%, 7%, 6% and 8% in 2016, 2015, 2014 and 2013

Less than 20% of new revenue came from existing customers in the form of up-sell and expansion sales

Customer’s lifetime value (LTV)= average revenue per user (ARPU) / monthly churn rate

A 2017 SaaS Capital survey showed that young companies actually have higher retention rates than more mature SaaS businesses

SAAS companies with >$250K median ACV book nearly 25% of their contracts at 3 years or longer

orecasts suggest that global blockchain technology revenues will experience massive growth in the coming years, with the market expected to climb to over 23.3 billion U.S. dollars in size by 2023.

The top 50% of the fastest growing SaaS businesses generate much higher upsells than their competitors. The larger the business, the greater the impact of upselling