In 2018, the market size of information technology outsourcing amounted to 62 billion U.S. dollars.

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In 2018, the global traditional outsourcing industry generated 85.6 billion U.S. dollars in revenue. In that same year, the total contract value of the business process outsourcing (BPO) market amounted to 23.6 billion U.S. dollars.

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Less than 20% of new revenue came from existing customers in the form of up-sell and expansion sales

If your Net Revenue Churn is high (above 2% per month) it is an indicator that there is something wrong in your business; this will become a major drag on growth

In 2017, Foxconn Technology Group achieved revenue of 158.15 billion U.S. dollars.

The average SaaS business generates 16% of its new Annual Contract Value (ACV) from upselling to existing customers

Cloud-hosted applications have a 99% uptime

The very best SAAS business has a negative churn rate and will have a Dollar Retention Rate of greater than 100%

Only 8% of large companies use internet sales strategies. The proportion of companies relying on internet sales increases as company size decreases

After $10M in ARR, the median growth rate slows to just under 50%

They may forget what you said, but they will never forget how you made them feel.

The fastest growing SAAS companies averaged $250k in MRR and were only losing around 3.2% of that revenue each month to churn