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People think that design is styling. Design is not style. It’s not about giving shape to the shell and not giving a damn about the guts. Good design is a renaissance attitude that combines technology, cognitive science, human need, and beauty to produce something that the world didn’t know it was missing.

A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools

There are 9.6 million websites that use e-commerce technologies

Design is where science and art break even.

Without good design it is easy to miss the point

There are around 3.8 million e-commerce sites in the USA

The Internet has been the most fundamental change during my lifetime and for hundreds of years.

Comic Sans is never an acceptable font. Unless you are an 8 year old girl writing a poem about unicorns.

Behavioral design is all about feeling in control. Includes: usability, understanding, but also the feel.

Everything is designed. Few things are designed well