Statistic Info
SaaS customer retention is broken down by:
- average contract value
- company size
- company age
This brief also explores the relationship between growth and retention, the “false positive” retention rates of young SaaS businesses, and the impact of Customer Success programs on overall retention.
Saas Capital
More SaaS + Software Stats
Customer Segmentation analysis will help point out which are your most profitable segments
High-growth companies generate 60% fewer sales opportunities than low-growth companies
Non-renewal rates are higher than gross dollar churn rates and higher for shorter duration contracts