High-growth companies offer a return to shareholders 5 times greater than medium-growth companies
Customer’s lifetime value (LTV)= average revenue per user (ARPU) / monthly churn rate
The median annual unit churn for SAAS companies was 10% in 2016
They may forget what you said, but they will never forget how you made them feel.
47% of millennials want to work at diverse companies, according to a recent study.
Growth rate accelerates in the expansion stage ($2.5M – $10M ARR)
More than 1/2 of SAAS companies increased their spending on customer retention last year
The 2015 median revenue growth rate was 44%, while the median projected growth rate for 2016 is 48%