Annual trends suggest that metrics such as customer retention cost, customer health, and customer lifetime value are the next big metrics respondents plan to track. Which Metrics Do You Plan To Track? Customer acquisition cost Conversion rates (free to paying) # of new trial or free signups Website unique visitors Customer retention cost Customer health Customer Lifetime Value (CLV) Net Promoter Score (NPS)
TotangoSaaS organizations are now operating in over 100 countries
Growth rate accelerates in the expansion stage ($2.5M – $10M ARR)
The best SAAS businesses have a LTV to CAC ratio that is higher than 3, sometimes as high as 7 or 8
The average SaaS company spends just 6 hours determining their pricing strategy
The statistic shows the worldwide IT spending on enterprise software from 2009 to 2020.
In 2018, the global tech spending is forecast to amount to 3,212 billion U.S. dollars.
High-growth companies offer a return to shareholders 5 times greater than medium-growth companies