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We reduce the time and complexity of each step from prospect to customer to evangelist for increased lifetime value.
• Founded 2002.
• Clients in 25 US states & 8 countries.
• 100% focused on working with SaaS & tech companies.
• A super passionate, in-house team of experts.
• A track record of results & industry leading work.
Now, just so we’re on the same page, 5% – 7% Annual churn – the good churn rate – translates to 0.42 – 0.58% monthly churn.
This means companies with acceptable churn only lose about 1 out of every 200 customers (or dollars) per month.
Now that’s a solid platform you can really build a high-growth company on.
On the flip side, a high churn rate is the reason you ended 2012 with a whole bunch of new customers
but had about the same amount of revenue.
Churn is the reason that – though you acquired a lot of new logos in 2012 – you had no significant year over year growth from 2011.
The median startup spends 92% of first year revenue on customer acquisition, taking 11-months to payback their Customer Acquisition Cost
Unlike many other industries, if a software company grows at only 20%, it has a 92% chance of ceasing to exist within a few years
The best place to hide a dead body is page 2 of Google search results.
Median annual gross dollar churn was 8%, 7%, 6% and 8% in 2016, 2015, 2014 and 2013
The median SaaS business loses about 10% of its revenue to churn each year and that works out to about 0.83% revenue churn a month
If your Net Revenue Churn is high (above 2% per month) it is an indicator that there is something wrong in your business; which may have a dramatically negative effect on your company’s growth. Source: Mckinsey
Improve Your Pricing Schedule And Turn More Profit
55% of SaaS companies rate Customer Retention as the key metric to measure
The best SAAS businesses have a LTV to CAC ratio that is higher than 3, sometimes as high as 7 or 8
The global cloud computing market size is expected to grow from USD 371.4 billion in 2020 to USD 832.1 billion by 2025
Revenue Churn Rate = (RCR) (MRR at beginning of month – MRR at end of month) – MRR in upgrades during month / MRR at beginning of month
The venture-backed companies that were acquired most often had a 7 percent share of female execs, as opposed to 3 percent at unsuccessful (unacquired) firms
36% of SaaS businesses managed to reduce their revenue churn over the last 12-months
In 2017, the world invested around 3.4 billion U.S. dollars in small hydropower technologies, down from 3.9 billion U.S. dollars in 2016.
Since churn is so important, wouldn’t it be useful if we could predict in advance which customers were most likely to churn?
The fastest growing SaaS companies raise an average of $9.5M in Series A funding
86% of SaaS businesses treat “New Customer Acquisition” as their highest growth priority, both in terms of executive support and funding available
For a SaaS business of almost any scale, the valuation impact of better retention is in the tens of millions over time
In 2017, IBM generated 37.8 billion U.S. dollars in global IT services revenue, making it the largest IT services company in the world in terms of net sales
How Often Should The Pricing Committee Be Meeting And Making Changes?