Gojek’s GoBiz division is focused on serving its small business merchant users, enabling them to run, grow, and analyze their businesses. However, GoBiz experienced challenges in growth; in particular, it encountered issues with clearly conveying the value of the Super App to potential merchant users.
Insivia was brought in to redefine the brand, so it could be presented and understood more intuitively and with greater clarity.
Our goal was to help define market focus, value propositions, brand voice, and key messaging to drive a new marketing strategy.
Typical to most strategic engagements, we were able to provide unique insight across the organization to lead conversations around their long-term and short-term business strategy to eventually completely redefine their offerings and go-to-market strategy.
The main mission was to underscore the primary benefits of GoBiz in a manner that would remain viable regardless of the Super App's fast and constant evolution.
While breaking down the way GoBiz had been positioned, we realized that the naming convention was inconsistent, and that the modules and sub-product brand names contributed to the confusion, as opposed to making the Super App more intuitive.
To solve this, we sought to understand the merchant target audience-- its pains, barriers, motivations, and buying factors. From there, we re-organized and re-imagined the way that GoBiz articulated its value proposition.
Grow, Run, and Visualize became the three categories in which the messaging hierarchy was re-structured to simplify the complexity in the Super App’s product breadth and hierarchy. This simplified the GoBiz messaging to be easily and quickly comprehended by its potential customers.
Additionally, we redefined the brand voice which made GoBiz more personal and accessible to its small business users by moving away from a focus on technology and more towards the day-to-day authenticity of running a business.