They may forget what you said, but they will never forget how you made them feel.

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More SaaS & Tech Growth Strategy Stats

Gross dollar churn among companies with an internet go-to-market strategy saw a meaningful increase, up from 8% in 2015

In 2018, the market size of information technology outsourcing amounted to 62 billion U.S. dollars.

Since churn is so important, wouldn’t it be useful if we could predict in advance which customers were most likely to churn?

The median average contract length is 1.3 years and the average billing term is seven months in advance in 2016. Comparable to 2015, with average contract length shortening from 1.5 to 1.3 years and average billing period increasing by one month from 2015 to 7 months

In 2017, Foxconn Technology Group achieved a net income of 135.37 billion New Taiwanese dollars, the equivalent to approximately 4.55 billion U.S. dollars.

Google only has a 30 percent female workforce

The best SAAS businesses have a LTV to CAC ratio that is higher than 3, sometimes as high as 7 or 8

General Dynamics is a market leader in the aerospace and defense industry. In 2018, a total of 105,600 people were working at General Dynamics.

The median SaaS business loses about 10% of its revenue to churn each year and that works out to about 0.83% revenue churn a month

Analysed by contract value, field sales are primarily evident for companies with median deals over $25K. Inside sales strategies are most popular for companies with $1K-$25K median deal sizes