Higher education is in the middle of a transformation. COVID-19 didn’t just push classes online — it exposed the inefficiencies in how students are evaluated, how colleges recruit, and how technology serves K–12.
Reetu Gupta, co-founder and CEO of CirkledIn, saw those inefficiencies long before the pandemic. Her SaaS platform acts like LinkedIn for Gen Z, giving students a secure, engaging place to showcase academics, extracurriculars, and community service — and giving colleges a data-rich, 360° view of applicants.
The results:
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Students get a holistic portfolio they can share with schools, scholarships, and internships.
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Colleges get better-fit applicants who are more likely to succeed and graduate.
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Counselors and teachers get tools to personalize guidance with a complete picture of each student.
Lesson 1: Buyer Intelligence Works Both Ways
In most industries, buyer intelligence means understanding your customer’s behavior so you can sell better. In CirkledIn’s case, the “buyers” are:
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Colleges — buying access to the right applicants.
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Students — buying into the idea that a richer portfolio improves opportunities.
By serving both sides, CirkledIn becomes the bridge. Colleges can see over 100 data points per student, from intended major to extracurricular depth — letting them focus recruiting spend where it matters.
Agency takeaway: Whether you’re selling SaaS to enterprises or consumers, the real win is when your platform becomes the trusted data layer both sides depend on.
Lesson 2: Go-to-Market Strategy Can Make or Break Adoption
CirkledIn’s first two years brought only 3,000 users — a sign the school-first sales approach wasn’t gaining traction fast enough. The pivot:
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Shift to a student-first strategy, reaching teens through high school counselors.
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Make the platform free for students to build adoption.
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Layer in a private network product for schools and nonprofits.
In its first year after the pivot, CirkledIn hit 100,000 users without a single ad spend.
Marketing insight: Sometimes the issue isn’t your product — it’s the entry point. Changing the primary buyer persona can completely shift adoption velocity.
Lesson 3: Gamification Drives Viral Growth
To increase usage and referrals, CirkledIn built in:
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Points for inviting friends and teachers.
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Teacher recommendations that require account creation (gaining educator adoption).
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Regional targeting to encourage word-of-mouth among school networks.
Sales enablement insight: Small behavior incentives can turn your users into your most cost-effective growth channel.
Lesson 4: Retention Starts with Contextual Engagement
Instead of competing for mindshare with Instagram or TikTok, CirkledIn positions itself in a different mental space:
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Used during “future planning” moments — college apps, internships, scholarships.
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Integrated into classroom time with counselor-led sessions.
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Built for ease: most actions take fewer than three clicks.
Result: Students spend 3× more time on CirkledIn than industry benchmarks for education platforms, with bounce rates half the norm.
Retention takeaway: Engagement isn’t just about making something “fun” — it’s about placing your product in the right context where it naturally fits the user’s workflow.
Lesson 5: Monetization Tied to Buyer Value
CirkledIn’s revenue model reflects the value delivered to each buyer:
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Colleges — subscription access to high-fit student data.
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Schools & Nonprofits — private network tools (free or discounted for Title I schools).
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Students — premium subscription for advanced features.
Positioning insight: When your monetization is directly linked to outcomes buyers care about, pricing becomes a growth lever — not a barrier.
The Buyer-Centric EdTech Playbook from CirkledIn
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Serve both sides of the marketplace so data flows in both directions.
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Rethink your entry point — sometimes the fastest path is through an adjacent buyer.
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Use gamification to enable organic growth without heavy ad spend.
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Anchor engagement in context rather than constant entertainment.
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Tie pricing to measurable buyer outcomes to justify long-term spend.
Why this matters for SaaS founders & tech companies: CirkledIn’s success isn’t just about building a portfolio tool — it’s about structuring the go-to-market and engagement strategy around real buyer behavior. For SaaS in any industry, the lesson is clear: when you combine a clear buyer fit with frictionless adoption and measurable outcomes, retention becomes your biggest growth driver.